Refund policy

Returns & Refunds Policy

At Indiah Rose Boutique, we want you to be delighted with your purchases.  However, we understand that sometimes something might not be quite right. 

Returns

If you change your mind about an online purchase, you have 14 days from the day you receive your order to notify us that you wish to cancel or return it.  

you then have a further 14 days to send the item back.

To arrange a return, please email hello@indiahroseboutique.co.uk, quoting your order number.

We will provide you with return instructions and the return address.

Condition of Returned Items

We ask that returned items are:

Unworn and unused, apart from trying clothes on.

Returned with their original tags attached.

Carefully packaged to prevent damage during transit.

If an item is faulty, damaged or incorrect, please contact us so we can arrange a resolution in accordance with your statutory rights, including covering reasonable return costs where required.

Refunds

Refunds will be made to the original payment method.

For eligible cancellations, we will refund the item price and the original standard delivery charge where applicable. 

Refunds will be issued within 14 days of receiving your returned items or receiving evidence that you have sent them back, whichever is earlier.

Earrings

For hygiene reasons, sealed earrings may not be eligible for change-if-mind returns once the hygiene seal has been broken after delivery.

This does not affect your statutory rights if an item is faulty or not as described.  Unsealed earrings are not automatically excluded from statutory cancellation rights.

Faulty or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us at hello@indiahroseboutique.co.uk with your order details.

Your consumer rights remain unaffected by this policy.

Exchanges

If you would like a different size or colour, please contact us to check availability.

Contact

Indiah Rose Boutique

Email: hello@indiahroseboutique.co.uk

Thank you for shopping with us!